Legal
Privacy notice
This notice says what personal data Renée keeps, why, who else sees it, how long we keep it, and how you can see, correct or delete it.
Draft. The details in brackets are still being confirmed by the studio.
Who we are
Renée is a trading name of [LEGAL NAME], [REGISTERED ADDRESS]. For anything about your data, write to [PRIVACY EMAIL].
Our data protection officer is [DPO NAME AND CONTACT].
What we keep
- When you order: your name, phone number, delivery address, the email you choose to give, what you ordered and how it was paid. Card details are handled by our payment provider and never reach us.
- When you join the waiting list or ask for a size alert: your WhatsApp number or email, and a record of the consent you gave — the words you saw, the date and where you gave it.
- When you browse: anonymous events (pages seen, items added to the bag, the kind of device). We do not keep your IP address with your waiting-list entry.
Why we keep it
- To deliver your order and contact you about it (our contract with you).
- To send news about drops, early access and alerts — only if you ticked the box, and you can stop it at any time.
- To measure our adverts with Meta — only if you accepted tracking on this site.
- To keep the records the law asks of a seller.
Who else sees it
- Bosta, our courier: your name, phone and address, to deliver.
- Paymob, our payment provider: what it needs to take a card or wallet payment.
- Our email provider, to send your order emails.
- Meta, only if you accepted tracking.
- Our hosting providers (Supabase and Vercel), whose servers are outside Egypt. [CROSS-BORDER TRANSFER PERMIT REFERENCE]
How long we keep it
- Orders: [ORDER RECORD RETENTION PERIOD].
- Consent records: three years from the day the consent ends.
- Waiting list and alerts: until you unsubscribe.
Your rights
You can ask to see the data we hold about you, correct it, delete it, or withdraw a consent. Use the data request form on this site; we answer within [RESPONSE PERIOD]. Every email we send has an unsubscribe link, and on WhatsApp you can reply STOP.
If you are not satisfied, you can complain to the Personal Data Protection Center.
Cookies and storage on your phone
Your bag and wishlist live in your own browser. Tracking for adverts is off until you accept it, and you can change your choice from the footer.
One small cookie, renee_bag, holds only the number of different pieces in your bag — no names, no pieces, nothing that identifies you — so the bag page opens at the right size straight away. Only Renée sets it, it is never used for adverts, and it lapses 30 days after your last visit.
If something goes wrong
If your data is exposed, we tell the Personal Data Protection Center within 72 hours and tell you when it affects you.