Legal
Terms of sale
These terms apply when you buy from Renée. The seller's full identity is on the seller identity page.
Draft. The details in brackets are still being confirmed by the studio.
Prices
Prices are in Egyptian pounds and are the full price of the piece. [VAT STATUS]. The delivery fee is shown before you place your order, and nothing is added after.
Your order
Placing an order is an offer to buy. For cash on delivery we confirm it with you on WhatsApp before it ships. If a piece cannot be supplied we tell you and refund anything you paid.
Paying
You can always pay cash on delivery. Card, mobile wallet and Apple Pay are offered when they are available at checkout. Nothing is ever added for paying on delivery.
Delivery
Delivery areas, fees and times are on the shipping page.
Changing your mind
You can return a piece within 14 days of receiving it, as the returns page explains. We refund you within 7 days of receiving the return.
Faulty pieces
If a piece is faulty you can return or exchange it within 30 days of receiving it. [WHO PAYS DELIVERY FOR A FAULTY PIECE]
Law
These terms are governed by Egyptian law, including the Consumer Protection Law No. 181 of 2018. [DISPUTE VENUE]